Ticketing Terms & Conditions



Below are the Terms and Conditions relating to Greenwich Winter Time Festival at The Old Royal Naval College, Greenwich from 1st to 31st December 2017. By purchasing a ticket, you agree to be bound by these Terms.

Tickets

All visitors (except children aged 3 years and under) must have their own valid ticket to gain entry to the Greenwich Winter Time site at the Old Royal Naval College.

All purchased tickets will be sent as an e-ticket containing a unique barcode, unless purchased on site. Tickets may be printed or shown on a mobile device upon entry.

Access to the Ice Rink and ‘Visit Father Christmas’ requires an additional ticket, which will need to be produced to gain entry to these attractions. Failure to produce a ticket when requested may result in you being removed from the relevant attraction and/or the event.

Cancellation, Exchanges & Refunds

Authorised ticket agents are unable to exchange Greenwich Winter Time tickets once purchased. Please make sure you have chosen the correct date and time slot at the time of booking.

Any unlawful reselling of tickets (or attempting to do so) is prohibited and may result in the cancellation of the ticket without any refund or compensation. Any tickets bought from unauthorised agents or third parties are not valid and admission will not be permitted.

Tickets may not be used for any advertising, competitions, contests, sweepstakes, promotions, or used, sold or given away in conjunction with other products or services without the express written permission of the event organisers.

Inevitably, bad weather can affect any open-air event. If we have to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date and time slot. No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken at 9am on the day of the event.

If the event is cancelled due to weather, and visitors are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. Where refunds are given, only the face value of the Ticket shall be refunded. No refunds or compensation will be given in respect of any other losses or expenditure e.g. travel, car parking, accommodation.

Accessible Facilities

Disabled ticket holders are entitled to one free ticket for an essential personal assistant/carer. Proof of eligibility may be required on entry to the event.

Wheelchair Access & Accessible Facilities will be available on site.

More information and details of how to obtain the free personal assistant ticket can be found at www.greenwichwintertime.com

Additional Attractions

Tickets for the Ice Rink and ‘Visit Father Christmas’ can be booked with your entry tickets. Please note that it may not be possible to purchase these tickets on the day of the event. Specific start times are given for these additional attractions and we recommend always arriving a minimum of 15 minutes prior to the start time. Please note, the event organisers cannot be held responsible for any delays in the start times due to reasons beyond their control.

There is no minimum age for the Ice Rink, but children aged 12 and under must be accompanied by an adult. Every visitor requires a valid ticket which can be purchased as an addition to the standard entry ticket (except children aged 3 and under who only require an ‘Ice Skating’ ticket). The Ice Rink session is 30 minutes. Please arrive 20 minutes before your start time to ensure maximum time on the ice. Please note, ice skating can be hazardous and the use of the Ice Rink is entirely at your own risk. Skaters must follow the instructions of the marshals at all times. The Rink Manager reserves the right to remove those deemed as a risk to the safety of others.

‘Visit Father Christmas’ is available for children aged up to 10 years old. Each child requires a valid ticket which can be purchased with a standard entry ticket (except children aged 3 and under who only require a ‘Visit Father Christmas’ ticket). The performance lasts 15 minutes and will be ‘an audience’ with Father Christmas with up to 39 other children. Please note, this is not a one on one meeting. Please arrive 15 minutes before your start time.

Tickets for the Victorian Carousel and any family rides will be available to purchase on site.

All rides, attractions and other facilities must be used in accordance with the operator’s instructions. The use of these facilities is entirely at your own risk.

Promotions

We reserve the right to offer ticket discounts/promotions at our discretion.

Photography

As a ticket holder, you are consenting to photography and filming by the official photographers during the event. These images can be used by event organiser and their partners for promotional and publicity purposes.

Aside from the official event photographers, photography and filming on site is only allowed for the personal, non-profit making use of amateurs. Commercial or editorial photography is prohibited without prior permission. Accreditation must be requested from our press office in advance. Amateur photography groups must also request accreditation in advance of arriving on site.

Security

Public safety remains the top priority for us and security will be in place throughout the event. We ask for the patience and cooperation of anyone coming to the event and that they allow extra time to pass through security and bag searches.

Visitors may be refused admission or ejected from the event if, in the reasonable opinion of the event staff, the visitor is a risk to the safety of any other visitor and may affect the enjoyment of other visitors. Examples include, but are not limited to, being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or in breach of any of these terms and conditions.

In the event of an emergency, visitors must follow instructions and directions from stewards, staff and/or other officials.

Children

Children aged 3 and under can enter the event free of charge and do not need a ticket. A discounted ‘Child’ ticket is available for children aged 4 – 16 years old. Proof of age may be requested. No child under the age of 16 will be admitted to the event unless they are accompanied by a person aged 17 years or over. Whilst at the event, they must remain accompanied and under the supervision of such a person at all times.

Food & Drink

No food & drink (except plastic 500ml bottles containing water or soft drinks and baby food (where not in glass containers)) is permitted to be brought into the event. Please note, if prohibited items are brought with you, you will be asked to discard of such items at the entry gates by the security team.

A variety of food & drink options will be available to purchase on site. When purchasing alcohol at the event, you may be asked for proof of age.

General

All our visitors are reminded that Greenwich Winter Time is an outdoor event and the weather may be inclement. We advise wearing appropriate clothing and footwear.

There are to be no re-admissions after entry.

It is against the law to smoke in enclosed spaces at the event, this includes tents.  Please observe the signage around the site.

Animals, with the exception of assistance dogs, are not permitted in the event.

Bicycles, skateboards, scooters or personal motorised vehicles are not permitted.

Please leave quietly at the end of the event out of consideration for our neighbours, and place all litter in the bins provided.

Please note, the Old Royal Naval College is not directly responsible for this event and all enquiries should be directed to [email protected]

More information can be found on the website www.greenwichwintertime.com.

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